​

Any online purchase made on the website  www.yogagoneglam.com  is subject to prior knowledge and acceptance of these general conditions of sale. Item: products of all kinds offered for sale (e-commerce service) on the Site.

• Client: non-commercial natural person placing the order, and holding full legal capacity.

• Order: commitment to purchase all items selected by the customer via the Site's e-commerce service.

• Site: website edited by YOGAGONE GLAM and accessible at the address  www.y ogagoneglam.com

1. PREAMBLE

These general conditions of sale (hereinafter "GTC") apply exclusively between any customer and the company YOGA GONE GLAM whose head office is located at 26, rue Le Sueur 75116 Paris, registered in the commercial register and Paris companies under the number (registration in progress)

Any Internet user can read the T & Cs from all the pages of the site.

The GTC are applicable without restriction or reservation to all items offered for sale on the site.

Any order on the site is conditioned by the prior consultation and acceptance without reservation on the part of the customer of these T & Cs and the applicable prices.

The validation of an order following the ordering procedure proposed on the  site  constitutes acceptance of these GTC.

These GTC prevail over any other document.

 

2. CAUTION

The sale of articles on the site is exclusively reserved for retail and individuals.

Under no circumstances may the site be used by professional selling clients, alone or in groups, regardless of the method of marketing their products (internet marketplaces, shopping malls, intermediaries, physical stores in particular). The customer recognizes and therefore accepts that the items can only be purchased in quantities corresponding to the average needs of a consumer, both in terms of the number of items ordered in a single order and the number of individual orders respecting the usual amount of an average consumer spent for the same product. YOGA GONE GLAM reserves the right to refuse an order clearly validated by a professional selling customer.

Any customer declares to be informed of the lack of reliability of the Internet network, especially in terms of relative security in the transmission of data, unguaranteed continuity in access to the site, unsecured performance in terms of volume and speed of transmission. data and virus spread.

YOGA GONE GLAM warns each customer of the need to implement within their computer or their portable or mobile equipment a solution and security measures to prevent the spread of viruses.

The GTC may be subject to modifications, the applicable conditions are those in force on the Site on the date of placing your order.

Support for a defective or non-compliant item (replacement or refund) or the exercise of a right of withdrawal can be done directly 

  by email  ( emma@yogagoneglam.com ).

 

 

3. CREATION OF A CUSTOMER ACCOUNT

Any ordering of articles via the site necessarily requires the creation of a customer account.

Any major customer can freely and free of charge create a customer account through the "Create an account" section.

The creation of a customer account is carried out by the customer by filling in the form which is proposed to him for his identification data.

 

This account is strictly personal and allows him to identify himself before validating each order.

When creating the customer account, the customer enters the data that allows his identification under his full responsibilities, controls and directions and undertakes to communicate complete, accurate and up-to-date information, and not to usurp the identity of a third party, nor to hide or modify its age.

When creating a customer account, the customer chooses his username (email) and password.

If the chosen identifier is already assigned, the system prompts it to choose another one.

Usernames and passwords are personal and confidential. The customer is solely responsible for this.

The customer agrees to keep his password secret and not to divulge it under any pretext and for any reason whatsoever.

 

In case of suspicion of the use of the username and password by a third party, the customer must immediately alert YOGA GONE GLAM in order to change his password and / or choose to have his customer account closed.

YOGA GONE GLAM reserves the right to close any customer account and consequently refuse any sale to a customer in the following cases:

• non-payment of one or more previous orders,

• abusive, unfair or fraudulent use of the ordering service offered on the site or not respecting any of the customer's obligations defined in the GTC.

In this case, YOGA GONE GLAM sends an email to the customer concerned at the address communicated by the latter when creating his customer account informing him of the deactivation of his username and password and of the closure of his account.

In general, the customer is informed that his account may be closed following the customer's first request sent by email to  emma@yogagoneglam.com .

 

4. CHARACTERISTICS OF THE ARTICLES

The items available for sale are those listed on the site. Offers are valid as long as they are visible on the site.

They are offered within the limit of the availability displayed on the site.

YOGA GONE GLAM reserves the right to withdraw from sale, at any time, any article present on the site and / or to replace or modify any information associated with the articles appearing on this site.

In the event of unavailability of an item, after placing his order, the customer is informed by email, his order then being automatically canceled.

Items for sale on this site are available for delivery anywhere in the world.

The characteristics of the items sold on the site (photographs, graphics and descriptions of the items, etc.) are given for information only and may vary over time. They are non-contractual.

Only the visual of the article displayed at the time of the order must be taken into account by the customer.

In the event of errors or omissions relating to the description of an item, YOGA GONE GLAM's liability is limited to reimbursing the reasonable costs of returning the item incurred by the customer.

 

5. ORDERING ITEMS

Any order requires the registration of the customer or the identification of the customer via his customer account.

The customer declares to be at least 18 years old and to have the legal capacity, or if he is a minor, guarantees to have parental authorization to place his order.

To place an order, the customer must follow the online purchase process and click on "order" to submit the order.

Payment of the order implies acceptance of these GTC, the price of the items and the content of the order.

After validation of the payment, YOGA GONE GLAM sends the customer an order confirmation e-mail.

Any order is subject to the prior acceptance of YOGA GONE GLAM and is not definitively confirmed until the customer has received an email confirming the shipment of the item (s).

If the customer does not receive any email following his order, it is up to him to contact the YOGA GONE GLAM customer service by email at: shop@yogagoneglam.com

YOGA GONE GLAM can in no way be held responsible for any entry error or transmission of an entry error that does not allow the delivery of the confirmation email and / or items.

The customer is recommended to print the order confirmation email.

For any question relating to the follow-up of an order, the customer must consult his customer account on the site or contact customer service by email at: shop@yogagoneglam.com .

 

6. PRICE OF ITEMS

The prices are indicated on the site in euros, all taxes included (TTC).

They take into account VAT and any reductions applicable on the day of the order.

Any new taxes or contributions, particularly environmental ones, are likely to be reflected in the selling price of the items.

Product prices are exclusive of delivery costs (postage, packaging and preparation of the package according to the amounts in force).

The amount of shipping costs is specified on the site before validation of the order.

YOGA GONE GLAM reserves the right to modify the prices of the items at any time, the items being invoiced on the basis of the rates in effect at the time of validation of each order.

The price of the invoiced items is therefore that indicated when ordering.

THE ITEMS REMAIN THE ENTIRE PROPERTY OF YOGA GONE GLAM UNTIL FULL PAYMENT OF THE PRICE IS ACKNOWLEDGED AND ACCEPTED BY THE CUSTOMER.

 

7. PAYMENT OF THE ORDER

The price invoiced to the customer is the price indicated in the order confirmation sent to the customer by email.

The order is payable immediately, by credit card (CB, Visa, MasterCard, American Express).

The customer is informed by e-mail, once the order has been dispatched, that his invoice including delivery costs and applicable VAT, is accessible online on the customer account.

Transactions made on the site are entrusted to a secure online payment platform Credit Card.

They are secured by a solution that presents highly secure pages for entering payment data: card number, expiration date and visual cryptogram.

This platform encrypts then transmits these payment data to the bank, in complete confidentiality and makes them inaccessible to a third party.
 

8. TERMS OF DELIVERY

Our items are delivered all over the world.

YOGA GONE GLAM offers two delivery methods: 

• Standard delivery offered with Colissimo followed by La Poste in mainland France and Europe. The average delivery time is 48 to 72 hours depending on the destination. Colissimo deliveries take place Monday to Saturday, between 8:00 a.m. and 7:00 p.m. 

• Delivery charged to the customer within 48 hours for other destinations. Deliveries take place Monday to Friday, excluding weekends and holidays. 

Thanks to the shipping number, the Customer can follow the progress of his parcel on the website of the carrier chosen by the Customer.

Shipments are announced by e-mail to the Customer, to the e-mail address provided by the latter on his customer account.

If the Customer is absent during delivery, a calling card informs the Customer of the conditions for keeping his package and making it available, under the full and exclusive responsibility of the carrier.

If the package is damaged or if the item does not correspond to the customer's order, the latter must contact customer service directly by email ( shop@yogagoneglam.com ) to obtain a return slip within 30 days of the shipping.

YOGA GONE GLAM cannot be held responsible for late delivery due exclusively to unavailability of the Customer after several appointment proposals by the carrier.

 

9. WHAT IS THE PROCEDURE FOR MAKING A RETURN?

You can return your item to us within 30 days of receipt of the order to the following address:

YOGA GONE GLAM

26, rue Le Sueur

75116 Paris

No returns will be accepted if the item has been worn and washed. The item must be in its original packaging, accompanied by the label on the garment and the protective film.

Any return unsuitable for resale (damaged, damaged, used or soiled by the Customer) will be rejected and YOGA GONE GLAM will be released from all liability.

Items must be returned properly protected, in their original packaging (carefully opened packaging will not be considered as damaged packaging), accompanied by their protective film label.

The costs related to the return of the Items will be reimbursed by YOGA GONE GLAM in the only cases where the Item delivered is different from that which was ordered or if the package is damaged.

Once your return has been received and accepted, the refund will be made within 72 hours (maximum 7 days). The refund will be made via the payment method chosen for the order: you will be re-credited with the sum of the items returned and if you return all the items in your order.

 

Please note that items purchased in Clearance Sales / Sales / Promotions / Outlet or with a reduction code cannot be exchanged or refunded.

 

10. RIGHT OF WITHDRAWAL

In accordance with national and European legal provisions protecting consumers, the Customer has a period of 30 clear days from receipt of his Order to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception, where applicable, of return costs.

If the customer wishes to use his right of withdrawal, he must make a return request by email to customer service at:  shop@yogagoneglam.com

The items must be returned properly protected, in their original packaging (carefully opened packaging will not be considered as damaged packaging) and in a perfect condition for resale (undamaged, undamaged, unused or soiled by the customer. ).

Once the return has been validated, YOGA GONE GLAM undertakes to reimburse the customer for all the sums paid, excluding shipping costs, for his order, as soon as possible and, at the latest within thirty days following the order. date on which this right was exercised, on the customer's bank account used for payment for the items.

Within the framework of the right of withdrawal, the costs and risks associated with the return remain the responsibility of the customer.

 

11. CUSTOMER SERVICE

For any information or question, for an order follow-up, for the exercise of the right of withdrawal or to invoke the guarantee, the customer must contact customer service by email  To :  shop@yogagoneglam.com

 

12. GUARANTEES

The articles are guaranteed against lack of conformity and crippling defects under the conditions provided for in Articles 1641 to 1649 of the Civil Code and L 211-1 et seq. Of the Consumer Code, from the time of delivery:

• article 1641 of the Civil Code: the seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it not acquired, or would have given a lower price, if he had known them.

• article 1648 paragraph 1 of the Civil Code: the action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

• Article L 211-4 of the Consumer Code: the seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.

• Article L 211-5 of the Consumer Code: to comply with the contract, the goods must: 

1 / Be suitable for the use usually expected of a similar good and, if applicable:

• correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;

• present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2 / Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L 211-12 of the Consumer Code: action resulting from lack of conformity lapses two years after delivery of the goods. This guarantee allows the Customer to return the defective or non-compliant Items delivered for reimbursement under the aforementioned conditions.

 

13. CONVENTION ON EVIDENCE

The customer acknowledges and accepts that the order recording systems provide proof of all transactions between YOGA GONE GLAM and the customer.

The customer acknowledges and accepts that the proof of acceptance of the GTC is characterized by ticking the words "I have read and I accept the general conditions of sale".

To this end, the customer acknowledges and accepts that the computerized data stored in the computer servers of YOGA GONE GLAM under reasonable conditions of security and integrity, are considered, in an irrefutable manner, as proof of acceptance of the terms. of the GTC and proof of all transactions between YOGA GONE GLAM and the Customer.

YOGA GONE GLAM will archive purchase orders and invoices on a reliable and durable medium, in accordance with the provisions of article 1348 of the Civil Code and guarantee access to them to the customer at any time if he so requests in accordance with the provisions. of Article L. 134-2 of the Consumer Code.

Consequently, except for a manifest error by YOGA G ONE GLAM proven by the customer, the latter will not be able to contest the admissibility, the validity or the probative force of the GTC and the content of the order, on the basis of any legal provision whatsoever. and which would specify that certain documents must be written or signed to constitute proof.

Thus, these elements constitute evidence and, if they are produced as evidence by YOGA GONE GLAM in any contentious or other proceedings, will be admissible, valid and enforceable in the same way, under the same conditions and with the same probative force. as any document which would be drawn up, received or kept in writing.

At any time, the customer has the option of printing, downloading, and keeping a copy of the GTC on paper and electronically.

 

14. RESPONSIBILITY

YOGA GONE GLAM reserves the right to modify the information contained in this site at any time and without notice.

YOGA GONE GLAM undertakes to describe with the greatest accuracy the items sold on the site and to ensure, under the best possible conditions, the updating of the information published there.

However, YOGA GONE GLAM cannot guarantee the accuracy, precision or completeness of the information made available to customers on the site.

In the event of non-substantial differences between the photos presenting the articles on the site, texts and illustrations and the articles ordered, YOGA GONE GLAM will not be held responsible.

The customer recognizes and accepts that the prices of the articles are likely to vary between the website and the stores, and that in any case this price difference can not justify a request for reimbursement, either total or partial, of the articles purchased on the site.

YOGA GONE GLAM cannot be held liable in the event of a breach of one of its contractual obligations resulting from a fortuitous event or a case of force majeure as defined by case law rendered by French courts.

In particular, YOGA GONE GLAM will not be held responsible for any non-performance or delay in the execution of orders, caused by events beyond its control ("Case of Force Majeure").

A Force Majeure Event includes any act, event, non-performance, omission or accident beyond the control of YOGA GONE GLAM and includes in particular (without limitation):

1. strikes, closures or other industrial actions.

2. Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war.

3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters.

4. Inability to use transport by rail, boat, plane, road or other means of private or public transport

5. Inability to use public and private telecommunications networks

6. Acts, decrees, laws, regulations or restrictions of all governments.

7. Strike, failure or accidents in maritime, postal or other transport.

 

The execution of the GTC will be suspended for as long as the case of Force majeure lasts and the execution and delivery times will be extended accordingly. YOGA GONE GLAM will make every effort to put an end to the Force Majeure event or to find a solution allowing it to perform its contractual obligations despite the Force Majeure event.

YOGA GONE GLAM is solely responsible for any direct and foreseeable damage at the time of use of the site or of the conclusion of the sales contract with the customer, to the exclusion of all indirect damages.

 

15. LICENSE

YOGA GONE GLAM grants a limited license to access and use the site for personal and non-professional or commercial use of the site in favor of the customer.

Under no circumstances is the customer authorized to download or modify all or part of this site without the express written permission of YOGA GONE GLAM.

This site or any part of this site may not be reproduced, copied, sold or exploited for commercial or professional reasons without the express written permission of YOGA GONE GLAM.

The customer must not use techniques allowing to copy a brand, a logo or any other information (in particular images, text, models) of which YOGA GONE GLAM is the owner without his agreement YOGA GONE GLAM authorizes the customer, on a non-exclusive and revocable basis. , to create a hypertext link pointing to the home page of the site on condition that this link cannot create a falsehood against the articles, YOGA GONE GLAM or any of its trademarks, false, pejorative, counterfeit or which could be detrimental to YOGA GONE GLAM

Under no circumstances can the creation of this hypertext link engage the responsibility of YOGA GONE GLAM, for any reason whatsoever.

 

16. PERSONAL DATA AND COOKIES

In accordance with the provisions of law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés) under the number 2039445.

All the information in your Account is only used in the context of your commercial relationship with  www.y ogagoneglam.com .  This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are fully processed by our partner's secure payment module. The Site uses cookies (connection cookies) of which the user is informed when they arrive on the website, which allow information relating to the navigation of the computer on the website to be recorded. These cookies are only installed after acceptance by the user, continuing to browse the website constitutes acceptance. The user can oppose the use of these cookies by configuring his browser, knowing that access to certain services may require prior acceptance by the user of cookies.

 

17. COMMERCIAL OFFERS AND NEWSLETTERS

YOGA GONE GLAM may send commercial offers to customers by mail, email, sms, telephone or via all the web spaces run by YOGA GONE GLAM or any of its subsidiaries on social networks, subject to prior acceptance.

The customer has the option at any time to object free of charge to his commercial prospecting mailings, by clicking on the "unsubscribe" link in each email.

 

18. INTELLECTUAL PROPERTY

YOGA GONE GLAM is the exclusive owner of the intellectual property rights:

• on the articles offered on the site;

• on the brands associated with the articles;

• on the site, and in particular on its tree structure, on the organization and titling of its sections, on the visual and graphic identity, on its design, on its ergonomics, its functionalities, on the software, texts, animated or fixed images , sounds, know-how, drawings, graphics and any other element making up the site;

• on the databases, their structure and their contents, designed and managed by YOGA GONE GLAM for the purposes of editing the site;

• on all the design elements of the site, whether graphic or technical;

• on the names, acronyms, logos, colors, graphics, or other signs that could be used, produced or implemented by YOGA GONE GLAM.

• It is therefore prohibited to reproduce in any form whatsoever, directly or indirectly, the elements referred to in the previous paragraph, as well as to alter the brands, patents, names, acronyms, logos, colors, graphics or other signs appearing on the elements made available on the Site, and more generally to use or exploit these elements other than within the framework of the execution hereof.

As such, the reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited.

Any other use, except with the prior written authorization of YOGA GONE GLAM, constitutes an infringement and is punishable under intellectual property rights.

Any creation of hypertext links to the home page of the site, or any other page of the site, is subject to the prior written consent of YOGA GONE GLAM.

 

19. MODIFICATION OF THE GTC

Given the possible changes to the site and the regulations, YOGA GONE GLAM reserves the right to modify the GTC at any time.

The new T & Cs will, if applicable, be brought to the attention of the customer by online modification and will be applicable only to sales made after the modification.

 

20. APPLICABLE LAW

These GTC are subject to French law.

Any dispute will fall under the exclusive jurisdiction of the French courts of the customer's place of residence, in the absence of an amicable agreement between the customer and YOGA GONE GLAM.